Automation Engineer

About the Role

The Software Engineer in Test is responsible for evaluating the overall quality of NICE CXone products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the SET designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE CXone platform. Throughout the project lifecycle this individual will develop new feature automation, enhance existing automated regression suites, and optimize the frameworks that support them.

• Be passionate about quality and driven to accomplish the company's goals.
• Develop and execute a comprehensive test automation strategy for assigned products and features, including functional, security, scalability, and load testing requirements.
• Design, extend, optimize, and execute maintainable test automation based on business requirements and functional specifications.
• Communicate automation results, risks, and project status to the management team and other stakeholders.
• Follow and execute on team‑specified “done” criteria for testing features to achieve sprint goals.
• Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated.
• Interact closely with developers, offering suggestions and ideas for improving the quality of products.
• Proactively investigate and verify production defects and continuously improve automated regression suites.
• Create automation tasks and monitor individual sprint burn‑downs to ensure completion.
• Analyze testing results to enhance future test plans and scenarios (including metrics and benchmarks to gauge improvement).
• Identify, log, track, and report bugs to management and the development team.
• Become a subject matter expert with CXone product(s).
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way.
• Other duties as assigned.

• BS in Computer Science or a related field, or equivalent work experience.
• Knowledge of quality automation practices and policies.
• 2+ years of object‑oriented programming experience.
• 2–5 years of experience in software development and automation.
• Experience with test automation tools.
• Experience writing SQL statements.
• Demonstrable skills in developing maintainable test automation.
• Thorough understanding of functional, usability, load, stress, integration, data validation, performance, automated testing, and regression testing.
• Strong communication and decision‑making skills.
• Experience with Selenium or other UI testing frameworks.

• Experience with Telecommunications.
• Experience with VoIP technology.
• Ability to work independently and self‑manage projects.
• Experience with call server technologies.
• Experience with .NET/C#.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.