Sales Development Associate

The Sales Development Associate plays a key role in supporting the Derive Sales Team (DST) by managing order processing, customer support, and cross-departmental coordination. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and proactive — with a genuine desire to provide excellent service to a wide variety of customer types and a willingness to develop deep product knowledge across Derive’s brand portfolio.

• Assist the DST with day-to-day administrative tasks and sales tools
• Support outbound calls to customers and dealers as needed
• Prepare quotes, follow-ups, and general sales correspondence
• Help maintain customer records, CRM data, and sales documentation
• Support cross-selling efforts across Derive’s product portfolio to help the team meet monthly quota goals
• Answer incoming phone calls and route appropriately
• Maintain organized records and documentation
• Support internal communication between departments
• Assist with data entry and tracking of sales activities

• Enter customer orders accurately and efficiently into Odoo (ERP system)
• Review, adjust, and correct orders as needed to ensure accuracy
• Coordinate with internal departments to resolve order discrepancies
• Monitor order status and provide timely updates to customers and team members
• Process customer credit card and ACH payments in accordance with company procedures
• Coordinate with accounting and web team as necessary
• Assist with resolving payment-related issues or discrepancies

• Respond to customer inquiries via Freshdesk, chat, email, and phone
• Assign dealers and warehouses to the correct representative, or sell product directly to retail customers
• Provide timely, professional, and solution-oriented assistance
• Build strong relationships with customers, account managers, and tech support
• Address order concerns, product questions, and account inquiries
• Assist with tuner unlock processes and related support tasks (proprietary product activation workflow)
• Ensure proper documentation and tracking of technical requests
• Complete Sales Operations tasks as assigned (RMAs, pricing updates, reporting, etc.)
• Work with internal teams to ensure timely completion of services

• Develops full working knowledge of Derive product lines and sales strategies within first 90 days
• Contributes to the DST hitting monthly quota goals through accurate order management and cross-selling support
• Consistently receives positive feedback from team members and customers
• Maintains a high standard of order accuracy and low error rate
• Handles inquiries with professionalism and resolves issues with minimal escalation

• 1–2 years of customer service, inside sales, or office/administrative experience
• Strong verbal and written communication skills
• Inbound and outbound phone experience with excellent listening skills
• Ability to work independently and as part of a team
• Highly organized, self-motivated, and detail-oriented

• Experience with Microsoft Office products (Word, Excel, Outlook)
• Experience with CRM or ERP systems (Odoo experience a plus)
• Familiarity with automotive or heavy duty aftermarket products
• Experience using helpdesk platforms such as Freshdesk

• Customer-focused mindset with a drive to deliver outstanding service
• Strong problem-solving skills and ability to manage competing priorities
• High attention to detail, particularly in order and payment processing
• Eagerness to learn product knowledge and take on new responsibilities
• Team player with a positive attitude and professional demeanor
• Ability to handle sensitive information with confidentiality
• Motivation and accountability in a self-managed environment