Customer Experience Leader | Scale a High-Impact Team
Job in
Sanford, Seminole County, Florida, 32771, USA
Listed on 2026-08-22
Listing for:
American Air & Heat, Inc
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Master Trades Group is seeking a Customer Experience Manager to lead the Customer Experience team across our residential home services brands. You will drive a high-performance culture focused on urgency, warmth, accountability, and exceptional service, converting inquiries into booked service and sales opportunities.
The role requires coaching a team, managing KPIs, and partnering with Dispatch, Operations, Sales, and Marketing to improve conversion, efficiency, and customer satisfaction while
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