Front Desk Associate

Company Description

Cycle Bar, founded in 2004, is the world’s largest indoor cycling brand, offering a variety of low-impact, high-intensity workouts suitable for all fitness levels. Classes take place in advanced “Cycle Theaters” that feature an immersive, rhythm-based experience led by specially trained instructors. Each ride is enhanced with high-energy “Cycle Beats” playlists to keep participants motivated and engaged. Rider-specific “Cycle Stat” performance metrics help guests track their progress and personalize their fitness journey.

Cycle Bar focuses on creating an inclusive, energetic environment that supports both new and experienced riders.

The Front Desk Associate is a part-time, on-site role based in Sanford, FL. This team member welcomes guests, checks riders in for classes, answers phone calls, responds to inquiries, and supports a smooth studio experience. Daily responsibilities include managing class reservations, processing payments, assisting with memberships and packages, and providing information about class formats and studio policies. The Front Desk Associate helps maintain a clean, organized lobby area, prepares rider materials, and collaborates with instructors and studio leadership to ensure a high level of customer satisfaction.

This role may also support light retail duties, such as handling apparel sales and restocking front-of-house items.

• Strong Customer Service and Communication skills to support guests and team members effectively.
• Professional Phone Etiquette and Receptionist Duties experience for managing calls, check-ins, and front desk operations.
• Basic Computer Literacy for using scheduling software, point-of-sale systems, and email communication.
• Reliability, punctuality, and the ability to work a flexible part-time schedule, including early mornings, evenings, and weekends.
• Comfort working in a fast-paced, fitness-focused environment and engaging with guests of diverse backgrounds and fitness levels.
• Previous front desk, hospitality, or fitness studio experience is preferred but not required.