Customer Service Specialist
Job in
Sanford, Seminole County, Florida, 32771, USA
Listed on 2026-09-21
Listing for:
JFS and Associates
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Back Payroll/Benefits/Customer Service Specialist
Administrative Sanford , FL Contract To Hire Sep 15, 2026
Job Type: Contract to Hire
Location:
Lake Mary, FL 32746
Work Schedule:
100% In Office
Hours:
Monday - Friday from 7:30 am to 4:00 pm
Compensation: $25/hr - $26/hr
Benefits: HDV while on contract - full benefits once permanent
Sanford Rose is looking for a Customer Service Champion for a great manufacturing company in the Lake Mary, FL area. This role is new due to growth and is great for someone who enjoys support a sales team with customer service needs. The ideal candidate will be customer service oriented, great with technology and data entry, and is looking for a place with growth!
Service Responsibilities
- Provide customer service support to vendors and customers
- Taking phone calls and answering emails regarding orders, requests, returns, and changes
- Handling Proof of Delivery (POD's) and invoice copy requests, & Processing RMA's (returned merchandise authorizations)
- Creating new customer accounts
- Assist vendors and customers with pricing quotes and special product orders
- Consistently check order status', tracking orders, product availability
- Work with sales representatives and assisting with any requests they have or need help with
- Report any discrepancies to the CSR Manager
- Any other duties as assigned
- Complete and accurate processing of the Bi-Weekly Payroll Function(100 employees)
- Responsible for payroll reporting and PTO Tracking
- Accountable for Full Cycle Employee Benefits and 401K (Empower 401k) administration
- This individual will be the first and direct contact for the company regarding payroll, benefits and 401k vendors.
- 3+ years of Payroll & Benefits experience with solid phone/email customer service experience ideally within manufacturing or a construction environment
- 1-2 years of experience providing customer service/support and supporting sales teams with order management
- Must have a customer service oriented personality and the drive to help internal and external individuals
- Great technical/software skills including MS Office Suite & Email etiquette
- Ability to do simple/basic math calculations (adding, subtracting, multiplying, dividing, percentages
- Outgoing, upbeat personality
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