Emergency Communications Fire​/EMS Dispatcher

Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units.

Provides optimum customer service to callers under significant emotional strain and stress.

** Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.

• Emergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period) $37,044.00/yr
• Emergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course) $38,896.00/yr
• Emergency Communications Dispatcher III (160-240 hours of radio dispatch training;
  Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher) $41,618.00/yr
• Emergency Communications Dispatcher IV (240-300 hours of radio training;
  Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher) $44,947.00/yr

Night Differential

On-Call Pay

Communications Training Officer

Note:

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County.

Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines.

Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call.

Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system.

Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications.

Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route.

Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County.

Responsible for dispatching the closes and most appropriate Fire/EMS unit(s).

Responsible for tracking of the status and location of all fire apparatus and fire investigators.

Transmits messages and information to Fire/EMS units responding to calls.

Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route.

Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).

Answers routine questions or refers calls to appropriate agencies onnon-Fire/EMSinquiries

Answers after hours calls for various County departments.

Consults supervisor onnon-routine matters.

Demonstrates continuous efforttoimprove operations, decrease turnaround times, streamlineworkprocesses, and workcooperativelyand jointly to provide quality seamless customer service.

Performs other related work as required.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

High School Diploma/GED required.

Pass ECOMM testing standards – Previous testing scores within the last year will be accepted.

Must be able to Type min 35 wpm with typing test required.

Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and…