Assistant Director, Financial Aid

Responsibilities

The Assistant Director, Financial Aid directs the administration of processing and disbursing financial aid awards. Ensures student and department adherence to all institutional, local, state, and federal requirements. Supervises department staff in providing excellent customer service and fulfilling responsibilities with a high level of accuracy.

• Oversees the reconciliation and return of Title IV financial aid.
• Analyzes and provides counsel to students of available financial aid opportunities, eligibility requirements, and the application process.
• Ensures efficient and effective communication of financial aid processes to internal and external partners to maintain consistency, accuracy, and student-centered customer service.
• Research and maintains current knowledge of federal and state regulations related to student loan programs, including student eligibility, satisfactory academic progress, and financial aid history.
• Supervises assigned staff, including hiring, coaching, mentoring, workflow, training, development, and performance evaluation.
• Monitors and reviews statistical reports for trends and areas of concern.
• Participates in community‑related financial aid planning opportunities, in coordination with related departments.
• Resolves escalated student and parent issues/concerns.
• Collaborates in the design, implementation, and maintenance of automated financial assistance systems.
• Performs other duties as may be required or assigned.

• Bachelor’s degree from a regionally or nationally accredited institution in student administration, higher education, business administration, management, finance, or related field.
• Four years of increasingly professional experience in financial aid in higher education.
• Two years of supervisory or team/project lead experience.

• Experience in design and implementation of automated financial assistance systems.
• Experience in Oracle/People Soft Campus Solutions modules.

• In‑depth and current knowledge of Title IV federal aid regulations, proposed legislation, policies, practices, and resources that impact financial aid programs.
• Ability to become proficient in applicable financial aid Oracle/People Soft modules.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Excellent Microsoft Office skills (Outlook, Word, Excel, PowerPoint) and the ability to become proficient in video conferencing applications, including Teams/Zoom.
• Ability to administer multiple financial assistance programs focused on enhancing student access and success.
• Excellent problem‑solving, analytical, and persuasive skills.
• Ability to establish and maintain effective working relationships with other management and staff, outside governmental and community agencies, and the public.
• Ability to provide excellent customer service.
• Knowledge of the community college philosophy and system of higher education.
• Student‑centered mindset and basic knowledge of college resources for students.
• Ability to foster creativity and be responsive to innovative ideas.
• Ability to manage projects and prioritize high‑priority assignments.
• Ability to provide leadership and manage, develop, and train staff.
• Committed to working in a multicultural environment.
• Ability to exhibit a professional, courteous demeanor.

• Works inside an office setting.
• Required to work evenings and weekends, as needed.
• Required to travel both within and outside the state of Florida for conferences and meetings.

Employees must be available throughout the workday and may work after regular hours; a personal cell phone is required to carry and the current number must be provided to Human Resources and the immediate supervisor.

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by their supervisor.

• Beginning salary of $63,282 commensurate with education and experience.
• Flexible…