Technical Trainer North America

Overview

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Technical Trainer North America

The Solution Value Trainer – Transport Solutions (North America) is responsible for equipping Sales, Service, and Channel teams with the capabilities to effectively position, sell, and apply Transport solutions in customer environments. This role focuses on value-based selling, customer problem solving, and commercial impact. The trainer translates product features into compelling customer outcomes, develops skills in objection handling and discovery, and adapts training dynamically based on learner needs and real-world challenges.

The role owns the end-to-end learning experience, ensuring training drives commercial performance, win rates, and solution adoption across the region.

• Commercial Enablement & Value Selling:
  • Enable Sales, Service, and Channel Partners to confidently position and apply Transport solutions in customer environments.
  • Translate technical features and system capabilities into clear customer value propositions, aligned with customer needs, challenges, and outcomes.
  • Train teams on core commercial skills, including:
    • Customer discovery & active listening
    • Value-based selling
    • Objection handling
    • Positioning against competitors
  • Integrate real customer scenarios and field challenges into training content.
  • Continuously adjust training based on feedback, learner needs, and market dynamics.
• Technical & Solution Expertise:
  • Demonstrate knowledge of Transport products, systems, applications, and solutions, including their operational context and use cases.
  • Support commercial effectiveness by linking technical capability to customer outcomes, solution adoption, and lifecycle value.
  • Support Product, R&D, and Commercial teams in positioning solutions effectively through training, including new product launches and system updates.
  • Act as a technical authority within the Transport training ecosystem, ensuring accuracy, relevance, and practicality of training content.
• Training Strategy & Delivery:
  • Develop and execute Transport technical training programs, including learning processes, curricula, assessments, tools, and certification paths.
  • Ensure training programs are grounded in skills assessments and aligned with the company’s competence framework and career paths, enabling structured upskilling and role-based development.
  • Design and deliver high-impact training programs (classroom, virtual, blended) aligned with adult learning principles.
  • Coordinate the end-to-end training process, from needs analysis to delivery, evaluation, and continuous improvement.
  • Ensure alignment and consistency of training content across regions, collaborating with global and regional education teams.
  • Align training initiatives with business priorities (growth, pipeline, win rates, adoption).
  • Track training activity and effectiveness using KPIs and LMS reporting, ensuring governance and documentation.
  • Leverage AI-assisted and digital content authoring tools (e.g., Articulate 360, Synthesia) to develop scalable, high-impact training assets.
  • Own governance, versioning, and refresh cycle of technical training content, ensuring materials remain accurate and current across the portfolio.
• Stakeholder & Business Alignment:
  • Partner with Product, R&D, Sales, Service, Marketing, and HR/L&D to identify capability gaps and align on messaging.
  • Ensure training content reflects relevant safety, regulatory, and industry standards applicable to Transport solutions in the region.
  • Support onboarding and upskilling for AED, Sales, and Service teams, including assessment of technical knowledge and application competence.
  • Structure training offerings to enhance learner experience, relevance, and…