Primary Care Access Network Navigator; Hospital

Overview

Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Position Title: Primary Care Access Network (PCAN) Navigator

Reports To: PCAN Assistant Manager

FLSA Status: Full-time – Hourly, non-exempt as defined under Fair Labor Standards Act

Location: Advent Health East Hospital and/or Advent Health Waterford Lakes Emergency Room

Content Last Revised: 05/07/2025

Under the direction of the Primary Care Access Network (PCAN) Assistant Manager and PCAN Executive Director, the candidate will outreach, educate and facilitate the enrollment of uninsured patients into PCAN medical homes. Perform administrative and referral duties in interviewing individuals to determine eligibility for program assistance and link community residents with appropriate service agencies as needed.

Note: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs.

• Educate prospective individuals receiving care at the emergency department regarding patient-centered medical homes. This includes both outpatient and inpatient settings.
• Assist patients with the scheduling process with a primary care provider at their preferred medical home. This includes creating the appointment (as applicable) and coordinate with PCAN partners to schedule patient appointments.
• Provide outreach/education to patients, families, caregivers, social workers/case managers, faith-based programs, senior services, and school nurse programs in designated zip code areas in the Orange County community to include Hospitals, Neighborhood Center for Families, and Health Fairs.
• Provide screening and assessment to determine eligibility of patients for programs through the PCAN member agencies and other community partners.
• Provide information to patients on connecting with appropriate resources to apply for Medicaid and Medicare programs.
• Provide information to patients on connecting with a Marketplace Navigator or Community Access Coordinator to assist with obtaining healthcare coverage.
• Attend and actively participate in regularly scheduled work groups to include but not limited to PCAN Case Management, school nurse meetings, health fairs, community presentations, etc.
• Compile data on a routine basis to complete monthly reports of referrals and other key information metrics as deemed necessary by project leadership.
• Maintain data collection logs (spreadsheets).
• Provide monthly reports on tracking spreadsheets.
• Attend internal and external meetings.
• Contribute to achievement of project objectives.
• Performs all other duties as assigned by True Health Outreach and Enrollment Manager and/or PCAN Executive Director.
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense).
• Other responsibilities as assigned.

• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations

• Education: Associate’s degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field, Preferred
• High School Diploma, GED, or equivalent work experience, Required
• Experience: Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Required
• Minimum of 2 years of professional experience working in the community or social services, Preferred
• Bilingual in English and Spanish or Creole, Preferred
• Previous Case Management program experience, Preferred
• Licenses or
  
  Certifications:
  
  N/A

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care, Medical Practices, and Non-profit Organizations