IT Field Service Engineer

Overview

As our new Field Service Engineer
, you’ll sit within the IT Operations function, based in Timaru
, playing a hands-on role supporting Sanford’s onshore sites and vessels when they’re in port.

Whether you’re working dockside on a vessel or supporting one of our processing sites, your focus will be on delivering an outstanding experience for our internal customers. You’ll be responsible for ensuring infrastructure-related requests and incidents across Sanford’s onshore locations and fleet are resolved within agreed SLAs, keeping our operations running smoothly.

You’ll be a key member of the team, enabling our people to work efficiently by ensuring the right tools, systems, and access are in place when they’re needed.

• Ensure infrastructure-related incidents and service requests are prioritised and resolved within agreed SLAs
• Identify, plan, and deliver IT infrastructure upgrades to a high standard, with minimal disruption to operations
• Proactively identify risks within the IT environment and ensure they are logged, assigned, and managed appropriately
• Ensure appropriate security controls are in place across the infrastructure domain
• Demonstrate strong customer focus, with a clear understanding of how IT issues impact Sanford’s business operations
• Support infrastructure-related projects and improvement initiatives as required

• 5+ years’ experience as an Infrastructure Support Engineer or Field Service Engineer, ideally in a customer-facing environment
• A tertiary qualification in IT or Engineering is preferred, but not essential
• Solid knowledge of IT systems and networks
• The ability to work autonomously and adapt to different locations and environments when required

Sanford offers endless opportunities, with a diverse team of over 1,500 people working across New Zealand and in remote environments - including the seas surrounding Antarctica. Join us and play a part in delivering high-quality seafood to plates around the world.

You must be eligible to work in New Zealand. Our recruitment process includes pre-employment checks such as a criminal history check, drug and alcohol testing, and a medical assessment.