System Analyst

The Application Systems Analyst plans, implements, maintains, and supports internally created and externally purchased software applications serving the Registrar’s Office and Student Affairs departments. Maintains inventory of applications and ensures that they follow federal and state laws, regulations, and college policies/procedures. Disseminate best practices, creates technical documentation, and provides training to staff members on current and new applications.

• Coordinates and leads projects that integrate internal and external software applications with the College’s enterprise system.
• Researches, analyzes, and resolves system problems/inefficiencies in collaboration with technical staff, leadership, end-users, and third-party vendors.
• Designates user access for Student Affairs to internal software applications, third party service providers, and row level security in Peoplesoft Campus Solutions.
• Assists with the creation, maintenance, and setup of the Registrar’s Office annual production and Academic/Term Session calendars that outline and track essential system and operational events for Student Affairs.
• Creates functional design specifications, outlines test cases, and ensures system testing for compliance with procedural, policy, or state regulation changes to the college’s enterprise system.
• Creates and maintains technical and functional documentation compliant with college brand standards, including standard operating procedures, instruction guides, and tutorials.
• Creates and administers department electronic communications for student and faculty notifications.
• Communicates and trains staff members and other stakeholders on best practices in the use of internal software applications and third-party web service websites.
• Provides guidance to department staff on projects goals and outcomes.
• Performs other duties as may be required or assigned.

• Bachelor’s degree from a regionally or nationally accredited institution.
• Four years of experience working with ERP systems, such as Peoplesoft.
• One year of technical experience using Microsoft Office 365 Suite.

• Bachelor’s degree from a regionally or nationally accredited institution in Information Technology or related field.
• Experience working with People Soft Query.
• Experience with Peoplesoft Campus Solutions or related ERP systems in higher education.
• Experience in higher education with focus on enrollment management business processes.
• Team lead or supervisory experience.

• Develops and maintains expert technical and operational knowledge of registrar’s office core functions.
• Excellent organizational, research, and problem-solving skills with the ability to prioritize effectively.
• Ability to troubleshoot, research and resolve root cause issues.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Excellent Microsoft Office 365 skills (Outlook, Excel, Word) and the ability to become proficient with Teams/Zoom.
• Ability to work cross-functionally, lead projects, and facilitate trainings.
• Ability to work with staff of different technical aptitudes and communicate technical information to a non-technical audience.
• Ability to become proficient in SQL.
• Ability to work independently.
• Ability to demonstrate a professional, courteous demeanor.
• Committed to working in a multicultural environment.

• Works in an office environment.
• May work flexible hours, including evenings, weekends, and during spring break.
• May travel between campuses and to other local destinations.

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

The college anticipates that the position incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent is expected to carry a personal cell phone and is required to provide their current cell phone number to the Office of Human Resources and to their immediate supervisor.

This position is not eligible for Veteran’s Preference.

We offer competitive pay with a beginning salary of $52,224 commensurate with education and experience exceed the required qualifications, plus an attractive including:

• Flexible work options with a 37.5 hour work week and generous paid time off (holidays, annual and sick leave, and College Breaks)
• A variety of paid health and life insurance coverages
• Wellness incentives and free gym membership at the Raider Fitness Center
• FRS retirement and other options
• Professional Development and Paid Tuition