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Passenger Service Supervisor
Job in
Sanford, Seminole County, Florida, 32771, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Management
Airport Operations & Services -
Customer Service/HelpDesk
Airport Operations & Services
Job Description & How to Apply Below
- Oversee daily passenger operations to ensure efficient, safe, and customer-focused service delivery.
- Lead a team of front-line agents, support airline partners, and resolve escalated issues.
- Ensure compliance with airline procedure, TSA regulations, and safety protocols.
- Provide on-the-spot coaching and support to agents to ensure service standards are met.
- Resolve customer complaints and operational issues in a timely and professional manner.
- Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
- Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
- Support training and onboarding of new passenger service agents.
- Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
- Promote a positive and productive work environment, modeling excellent customer service and teamwork.
- High School Diploma or GED
- 2+ years of experience in passenger services or customer-service related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in Microsoft Office and airline systems
- Ability to obtain and maintain all required airport and airline security clearances
- Must be able to stand, walk, bend, and lift up to 50 pounds
- Passenger Operations Management
- Customer Service
- Issue Resolution
- Staffing Coordination
- Training and Onboarding
- Team Leadership
- Coaching
- Problem Solving
- Adaptability
- Positive Work Environment Promotion
- Airport Security Clearance
- Airline Security Clearance
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