Retail - Associate

3755 W Seminole Blvd, Sanford, FL 32771, USA

Posted Monday, January 12, 2026 at 5:00 AM

Retail Associate

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

• Fulfill guest’s needs quickly and efficiently.
• Inform retail leadership in a timely manner when item quantities are low or a special request is needed. Work with the warehouse team to pull and fill items as necessary.
• Relay relevant comments received from customers directly to the supervisor.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Check and stock supplies in counter area, floor displays, floor stands and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, and equipment as needed.
• Keep the counter and floor in the work or service area clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise products to maximize sales.
• Increase sales by promoting items or using suggestive selling.
• Support the unit in following Company & Client guidelines with regard to Sustainability/Conservation efforts. Display knowledge of these efforts in business application and teach unit staff as necessary.
• Support SSA / Unit in driving community effort through hiring, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

• Strong interpersonal and communication skills.
• Thrive in a team environment while able to work independently and demonstrate flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and basic POS systems, and Excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35 lbs) as necessary to operate, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Promote an inclusive and supportive approach within the Brand team, with networking continuing at all units.

Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

None required. All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

• Eligible for overtime pay.
• On-Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of…