Account Manager - Parts

TWC Services, Inc. is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. With over 115 years of experience, we put our employees first and are looking for an Account Manager to manage and grow customer relationships and help drive parts sales from our Sanford or Orlando office.

Responsible for receiving sales calls and preparing purchase orders. Handles procurement and deliveries as needed.

• Client Relationship Management:
  Builds and maintains strong, long-term relationships with key clients and stakeholders. Serves as the primary point of contact for assigned clients, addressing their needs and concerns. Conducts regular follow‑ups and check‑ins to ensure client satisfaction and identify upsell opportunities.
• Order Processing:
  Processes client orders accurately and efficiently, ensuring timely delivery and client satisfaction. Monitors gross margins of parts sales. Documents orders appropriately.
• Quoting:
  Prepares and delivers price quotations to clients. Provides client follow‑up and client service support.
• Inventory Monitoring:
  Monitors inventory levels of parts or components to ensure availability and optimize stock levels.

• 0-2 years of account management experience
• Technical Training Program Completion
• Occasional travel

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances

TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.