Service Technician

Overview

We are looking for a Service Technician for a growing team at an installation, manufacturing and distribution company in Sanford, Florida. We provide building materials for the residential building market statewide with locations in Jacksonville, Sanford, Ocala, Melbourne, Winter Haven, Tampa and Fort Myers. We are the largest independent turnkey supplier for lumber, truss, doors, and windows for general contractors, multifamily and single‑family builders.

• Perform scheduled Service per Service Ticket instructions.
• Obtain Homeowner or Superintendent signature on Service Ticket upon completion.
• Take pictures of Signed Service Ticket and send electronically back to Service Dept.
• During Service/warranty call, another issue is discovered, take a pic, notate issue on Service Ticket, and submit to Coordinator.
• Upon returning to Warehouse, submit completed and signed service Tickets.
• Upon returning to warehouse, for next day, review tickets, pick and pull components, and load truck.
• 5S truck at end of day.

• Receive spreadsheet from Service Dept on schedule for next day via email.
• Complete service calls for current day.
• Gas up service vehicle prior to returning to warehouse.
• Upon returning to warehouse, park by assigned next day’s service cart.
• Unload any materials from current day that are not needed for next day.
• Load next day’s appt materials.
• Park truck in service truck parking within warehouse.
• Clean out truck, 5S supplies, and replenish any material that are low or empty.
• Next day, arrive at warehouse, get paperwork for service calls at Service Tech’s wall pockets.
• Do pre‑trip inspection of truck. Check tires, marker lights, and for any damage. Report if found.
• Map route out, incorporating any high importance tasks with directional efficiencies to maximize time.
• Complete service calls and fill out corresponding paperwork (cover sheet or screen install checklist). Have SUPER or homeowner sign acknowledging job was completed and satisfied.
• Take picture and/or attach to email and send to Service Dept.
• If issue can’t be resolved, notate issues on cover sheet and take picture of sheet and send back electronically to Service Dept.

• Working safely and report unsafe conditions.
• Pre‑trip inspection of service vehicle and maintenance scheduling of that vehicle.
• Once trained, provide training to new Service Tech’s.
• Installing drywall windows as needed.
• Installing screen packages when requested.
• Verifying proper function of all sliding glass doors and windows.
• Working with Service Schedulers to get field issues resolved timely.
• General housekeeping responsibilities after job is complete, picking up trash and parts left over.
• Maintain 5S standard of truck including materials, tools, cab, and storage areas.
• Performs other duties and responsibilities as required or requested.

• 1-3 years prior construction or technical experience.
• Some knowledge of Millwork construction supplies.
• Ability to think fast.
• Ability to manage time to get the job done within the time allotted.
• Excellent written and oral communication skills.
• Team Player
• Clean driving record
• Customer service experience.

• Job requires some extended hours, as needed, to accomplish job requirements.
• Job requires working in a construction site which includes load noises, high temperatures, and humidity.
• Job requires working in and around machinery/powered equipment and associated safety risks.
• Job requires interaction with all levels within the location and all their direct reports (as needed).
• Job requires interaction with customers to resolve issues.

• Job sometimes requires lifting, standing, walking, and sitting for long periods of time around a manufacturing and/or warehouse facility as well as on the construction job site.

• Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability after 30 days
• PTO (2 weeks per year to start)
• 401k after 6 months

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.

American Builders Supply is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation, or political affiliation.