Senior Case Manager Job Sanford area,Florida USA,Social Work

Description

General Overview:

This position is responsible for overseeing the daily operations of the Case Management Department and the Implementation of policies and procedures that will contribute to successful service delivery and positive client outcomes. The Senior Case Manager is also responsible for providing support and accountability to on-site Case Management Staff and interns and for collaborating with other departments within the organization to improve processes and carry out the Organization’s mission.

The Senior Case Manager may also be required to intervene in crises, bridge the gaps in service delivery, and fill Case Management needs.

Responsibilities and Duties:

Program Development and Planning

Collaborate with the Manager of Social Services and the Leadership team to develop and implement policies and procedures for the Case Management program.

Identify areas for improvement and develop strategies to enhance program processes and outcomes.

Evaluate program effectiveness through collection of data, assessment of processes, and obtaining client feedback

Keep up to date on best practices and policy changes as it relates to Case Management

Team Leadership

Provide guidance and support to Case Management staff and Interns in their job roles

Arrange and conduct training and workshops to ensure that Case Management staff is kept up to date on changing trends policies and procedures that will affect service delivery

Conduct regular team meetings, Interviews as needed, and performance evaluations and hold staff accountable to the Organization’s standards

Encourage professional growth and provide resources for continued learning and development.

Case Management

Oversees the day-to-day operations of the Case Management program

Intervene in crises and emergencies and provide Case Management support to departments as needed

May be required to provide transportation to clients or for client services

Collaboration and Coordination

Identify and connect with service providers and community partners that may provide a benefit to the client population served

Arrange tours and community meetings with other service providers to provide education to the Case Management Team

Collaborate with other departments to refer and obtain needed services for clients

Under the direction of the Care Services Director, coordinate with Universities/Colleges to provide field education to Social Work Students

Documentation

Keep detailed internal notes for each client in a secure location. Maintain privacy and confidentiality of all notes taken.

Review and transfer Intern notes to the Homeless Management Information System HMIS

Enter service transactions in HMIS for each client interaction and service delivery

Keep up to date on best practices and privacy guidelines related to documentation.

Supervision

Assist in supervising Social Work Interns from local Universities/Colleges

Assist in the interviewing and orientation of new social work Interns.

Assist in conducting training with social work interns as a group and individually.

Be an ongoing resource and coach for interns throughout their internship experience.

This is not a full description of job duties and responsibilities and additional duties may be assigned by the Director of Care Services and SALT’s Leadership Team.

Requirements

Qualifications:

Must have a Bachelor in Social Work (BSW) or equivalent degree
Masters Preferred
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Organized accurate, thorough, detail-oriented, and able to monitor work for quality
Intermediate level with MS Office Suite and Google Docs

Preferences:

Experience in working with the homeless population

Physical Requirements

Ability to lift to 50 pounds
Ability to stand, walk, sprint, run, and patrol for extended periods
Must hear and see well (either naturally or with correction)
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead
A considerable amount of time making repetitive motions
Work in a fast-paced environment with frequent interactions with customers
Ability to function with frequent temperature changes between indoors and out
Work in various weather conditions, including heat, cold, and rain
Stand and walk continuously for up to 8-10 hours during a shift while providing customer care
Considerable amount of time using a telephone and computer
Sit at a desk and use a computer for extended periods to perform data entry and

administrative tasks

Answer phone calls and communicate with colleagues and clients verbally throughout

the day

Use hands and fingers for typing and operating office equipment, such as printers

and scanners

Use hands and fingers for precise mouse movements and keyboard shortcuts
Review and analyze printed materials for accuracy and quality
Attend meetings and collaborate with team members in various office settings
Collaborate with colleagues and communicate professionally in person and via email
Sit at a workstation and use a computer to respond to customer…