Advanced Strategic Portfolio Recovery Agent

Overview

This role manages receivables operations for strategic accounts with intricate billing structures, ensuring timely collection, maintaining a healthy aging portfolio, fostering strong customer relationships, and optimizing cash flow.

• Manage an accounts receivable portfolio and related processes for large, strategic customers with complex account structures and billing terms.
• Collaborate with clients to procure promises to pay, resolve payment discrepancies and delinquencies, and establish mutually beneficial arrangements.
• Deploy strategies to optimize collections processes, reduce outstanding balances, drive down portfolio DSO, and increase customer adherence to contractual payment terms.
• Perform complex monthly audits and account reconciliations of multiple off‑cycle non‑standard billing customers to ensure accurate receivables records and prevent embedded receivables.
• Identify trends, anomalies, and potential risks within the accounts receivable portfolio.
• Ensure adherence to compliance standards and internal controls.
• Monitor billing processes and address any issues or discrepancies to facilitate prompt payments.
• Provide regular updates to leadership and internal stakeholders on the status of collections and client interactions.
• Build and maintain strong relationships with key strategic customers to facilitate prompt payments and resolve issues proactively.
• Collaborate with sales and account management teams to align collections efforts with broader business strategies.
• Share insights on client payment behaviors and potential risks that may impact the business relationship.
• Identify and implement opportunities for process improvement in the collections workflow to enhance efficiency and effectiveness.
• Implement best practices to streamline collections processes, reduce outstanding balances, and drive down the DSO.
• Collaborate with internal stakeholders to streamline invoicing, payment, and reconciliation workflows.
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes, driving scale and mitigating operational risks.

• Bachelor’s degree in Accounting, Finance, Business, or equivalent work experience.
• 4+ years of progressive experience in accounts receivable.
• In‑depth knowledge of accounting, accounts receivables processes, complex billing terms, and collections strategies.
• Strong analytical and problem‑solving skills with the ability to interpret complex contractual agreements.
• Advanced account reconciliation and auditing skills, experience preparing and presenting audits to internal and/or external stakeholders.
• Superior critical thinking, problem solving, and decision‑making skills.
• Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
• Must successfully pass a background investigation.

Pay Range: $51,500.00 - $59,800.00

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

WEX promotes a drug‑free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.