Temporary Energy Services Specialist

Temporary Energy Services Specialist

York County Community Action Corporation (YCCAC) is seeking a Temporary Energy Services Specialist to support our Economic Opportunity & Housing Stability team during the busy heating assistance season. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to providing outstanding customer service.

As a Specialist, you will provide front-line support to individuals applying for energy assistance programs, including HEAP, ECIP, and AMP.

Responsibilities include:

• Welcome and assist clients in person, by phone, voicemail, and electronically.
• Conduct client intake interviews and assist with applications and required documentation.
• Explain program requirements, timelines, and next steps.
• Review applications for completeness and follow up on missing information.
• Enter and update client information accurately in agency and state databases.

Successful candidates will have:

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Great attention to detail and organizational skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• A commitment to maintaining confidentiality and treating all applicants with dignity and respect.

Minimum Requirements

• High school diploma or equivalent.
• One year of customer service, administrative support, reception, intake, records management, eligibility support, or related experience preferred.
• Must not have an active exclusion or debarment record in the federal System for Award Management (SAM).

EOE – YCCAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.