Recovery Agent​/Collections Support ; Bilingual-French​/Spanish

About the Team / Role

Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. Manages and deescalates conflict when speaking to a customer. Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.

Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems. Executes and exhausts all skip tracing resources to reach a decision maker. Appropriately applies all collection tools and payment options to resolve delinquency and minimize bad debt. Appropriate documentation of accounts and follow-up. Self motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment.

Competitive, persistent and assertive. Engages in peer collaboration as it relates to sharing or implementing collection best practices. Ability to work with minimal supervision. Participates in special projects and performs additional duties as required.

• Inbound/outbound collection calls.
• Work emails in a shared group inbox.
• Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
• Engage in ongoing education with customers on terms and conditions and alternative payment methods.
• Manage multiple portfolios and risk levels.
• Utilize judgment and experience to make decisions that balance risk, quality, productivity, corporate objectives and customer retention.
• Apply industry knowledge, departmental policies and procedures, and FDCPA to make appropriate collection decisions.
• Proficiently use multiple systems and collections tools to reach a decision maker in the collections process.
• Perform skip tracing on required accounts using multiple systems/tools.
• Perform additional duties and participate in special projects as required.

• Must be bilingual in French or Spanish.
• Must pass a successful background investigation.
• High School Diploma with 1-2 years of experience in a related field.
• At least one year of transportation industry customer support experience.
• Basic accounting and skip tracing knowledge.
• Analytical skills and sound decision making/judgment.
• Ability to maintain confidentiality of customer and company information.
• Organized/time management skills.
• Results‑oriented, self‑motivated, and effective oral and written communication skills.
• Working knowledge of Google Sheets.

• Working knowledge of FDCPA and other applicable federal laws.
• Familiarity with AI and eagerness to learn more.
• Detail‑oriented and adaptable to change.
• Proficient computer skills including Office and/or Google suite products.

$18.30 - $20.60 per hour.

• Health, dental and vision insurance.
• Retirement savings plan.
• Paid time off.
• Health savings account (HSA).
• Flexible spending accounts (FSA).
• Life insurance.
• Disability insurance.
• Tuition reimbursement.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug‑free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation.

If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.