Desktop Support Engineer - Pacific Consulting

Job Overview

We are seeking a proactive and technically skilled Desktop Support Engineer to join our dynamic IT team. In this role, you will be the frontline for providing exceptional technical support to end-users, ensuring seamless operation of hardware, software, and network systems across the organization. Your expertise will help maintain a productive and efficient work environment by troubleshooting issues promptly and delivering outstanding customer service.

This paid position offers an exciting opportunity to develop your IT support skills while contributing to the smooth functioning of our infrastructure.

• Provide technical support for desktop computers, laptops, mobile devices, and peripherals, resolving hardware and software issues efficiently.
• Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security.
• Manage help desk tickets using designated support systems, documenting issues clearly and tracking resolution progress.
• Troubleshoot network connectivity problems related to LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP ports.
• Support Active Directory management tasks including user account creation, password resets, GPO (Group Policy Object) implementation, and permissions management.
• Maintain and troubleshoot computer hardware components and peripherals, including printers, monitors, keyboards, and other equipment.
• Collaborate with team members to analyze system logs and diagnose complex technical issues related to IT infrastructure.
• Assist in maintaining security protocols by supporting firewall configurations and network access controls to protect organizational data.

• Strong knowledge of Microsoft Office applications and general software troubleshooting techniques.
• Experience with help desk systems and customer support ticket management processes.
• Proficiency in computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, and VPN setup.
• Expertise in Windows support (including Windows Server environments), macOS, Linux operating systems, and computer hardware troubleshooting.
• Familiarity with Active Directory management, GPO deployment, and user account administration.
• Ability to troubleshoot equipment issues related to hardware failures or software conflicts effectively.
• Excellent communication skills with a focus on delivering outstanding customer service in fast-paced environments.
• Analysis skills for diagnosing complex technical problems quickly and accurately.