Specialty Sales Account Manager

Job Title: Specialty Sales Account Manager – ERGO & Industrial

Location: Southern Pines, NC – Onsite

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Power Tools and Lifting Equipment division of Ingersoll Rand has an opportunity to join the Commercial Sales Team as a Specialty Commercial Account Manager. We are committed to building strong partnerships – both with our distributors, customers and our cross‑functional teams. This position will be responsible for relationship‑building, project management, vendor management, problem‑solving, and deliver exceptional customer experience.

In this role, you will serve as the primary point of contact for specialty, ERGO and custom order process and will ensure smooth order execution, proactive communication, project management and long‑term account growth. In addition, the position will be asked to assist with problem solving for products manufactured within the company and with vendors. This position will be a hybrid position and will work on site at the Southern Pines, NC manufacturing plant 3 days each week.

• Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long‑term relationships.
• Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings.
• Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction.
• Review quotes, convert opportunities into orders, and manage custom‑order projects from initiation through delivery.
• Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities.
• Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting.
• Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency.
• Lead continuous improvement initiatives, support cross‑functional project execution, and mentor team members involved in account coordination.

• 3+ years of work experience within an Industrial Sales, Account Management or Customer Service within a Manufacturing environment

• Excellent communication skills, both written and verbal
• Customer service mindset with strong problem‑solving and conflict resolution skills
• Detail‑oriented, especially with data entry, tracking, and documentation
• Collaborative and team‑focused, with the ability to work across departments
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire. Oracle experience a plus

• Bachelor’s Degree in Business, Engineering or a related field preferred.
• System experience, Oracle r12, Windchill, Creo, Microsoft Excel and Salesforce experience preferred
• Industrial tool, hoist or parts experience preferred

• This position will be based in Southern Pines,…