Manager of Billing Operations

Manager of Billing Operations

The Manager of Billing Operations will oversee the day-to-day execution of the company's billing, invoicing, and accounts receivable processes. This role ensures billing accuracy and timeliness while actively managing the collections lifecycle to optimize cash flow.

This is an execution-focused, highly collaborative role interfacing directly with customers, as well as internally with Customer Experience (CX), Sales, and Accounting. The ideal candidate is comfortable picking up the phone to resolve payment issues, partners effectively across teams to streamline customer support, and looks for opportunities to solve root-cause billing inefficiencies.

Billing & Invoicing Execution — 30%

• Monitor Billing Workflows :
  Maintain daily oversight of end-to-end billing processes for recurring and usage-based products.

• Invoice Generation: Execute weekly, one-off, ad-hoc, and manual invoicing as needed to support unique customer accounts or contractual setups.

• Billing Accuracy: Monitor billing controls to ensure accuracy in invoice generation, proration, and usage calculations.

Accounts Receivable & Collections Outreach — 25%

• A/R Management: Oversee A/R aging reports and cash application activities to ensure accurate and timely posting of payments.

• Proactive Collections: Drive the company's collections strategy, utilizing active outreach—including direct phone calls and targeted email escalations—to recover overdue funds.

• Payment Negotiations: Directly engage with late-paying customers to negotiate payment plans, protecting company revenue while maintaining a professional customer relationship.

Cross-Functional Coordination & CX Support — 15%

• Sales & CX Collaboration: Partner closely with Sales and CX to coordinate collections efforts, ensuring internal alignment before executing account escalations.

• Dynamic Operations Improvement: Assist on critical, time-sensitive ad-hoc projects, ensuring execution from conception to completion.

• Customer Support Resolution: Work with customers and CX to resolve any specialized customer issues or requests.

• Support Ticket Reduction: Educate customers on billing policies to proactively resolve complex billing questions and reduce inbound support ticket volume.

• Contract Support: Support Sales with contract structuring considerations regarding standard billing and payment terms.

Regulatory Compliance — 20%

• Multi-State Registration: Monitor and support the company's legal and tax registration process in new states and ongoing compliance requirements, ensuring timely and accurate filings. This includes state business licensure and tax obligations.

• Coordination with Registered Agent Partner: Work with our vendor, Corp Net, to ensure ongoing filings are completed timely.

• Nexus Monitoring: Manage the ongoing economic and physical nexus exposure across jurisdictions, flagging new filing obligations before they become compliance risks.

• Filing Accuracy & Upkeep: Review and reconcile sales tax filings and remittances for accuracy, working with external accounting partners as needed.

Accounting Coordination — 5%

• Bad Debt Assessment: Partner closely with the Staff Accountant and Controller to make determinations around doubtful accounts and bad-debt allowances.

• Month-End Support: Assist the Accounting team during the monthly close process related to revenue adjustments and reserves.

Process Improvement — 5%

• Root-Cause Problem Solving: Apply systems-thinking to identify gaps, errors, or friction points in billing workflows, proposing and implementing solutions to solve root-cause issues.

• 3+ years of experience in billing operations, accounts receivable, or corporate collections.

• Strong communication skills with a proven comfort…