Western Region Request Processing Lead

The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of Litigation Support and Management Services. For more than four decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting‑edge technology and a comprehensive breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and back‑office solutions to help increase productivity while reducing operational costs.

MCS’s success starts with the people that we employ. The primary role of the Western Region Request Processing Lead is to ensure subpoena and authorization requests are processed accurately and timely.

• Review order information in MCS Software to ensure accuracy and completeness.
• Process normal orders within 2 business days, rush orders within 1 business day, and Must Go orders within 6 hours.
• Research facilities not listed in the Custodian Database by conducting web searches and contacting entities directly.
• Assign issued requests to the correct Rep Codes to ensure proper follow‑up.
• Update daily count Excel spreadsheets with accurate and timely data.
• Resolve Data Entry Team queries regarding missing or inaccurate information on client order forms.
• Enter all orders in chronological date order to maintain workflow integrity.
• Protect confidential case and participant information in compliance with HIPAA, California Privacy Laws, and other federal, state, and local regulations.
• Collaborate with Logistics and Customer Service teams to update the MCS Custodian Database based on attempted serves and entity updates.
• Audit generated documents through spot checks to verify accuracy and quality standards.
• Communicate with clients via phone and email to obtain additional information, address order issues, and recommend alternative legal methods when necessary.