Collections Specialist

B2B Collections Specialist (Contract, Onsite)
Location: Santa Ana, CA (Onsite)
Employment Type: Contract

Vaco's client in Santa Ana is seeking an experienced B2B Collections Specialist for an onsite, contract opportunity. This role is ideal for a detail?oriented professional who excels at customer communication, resolving invoice disputes, and reducing delinquent accounts while maintaining strong client relationships.

• Review and manage customer receivables, coordinating timely payment resolution
• Communicate with internal teams and external customers regarding collection issues
• Collaborate with the Customer Relations team to ensure tasks are completed accurately and on time
• Reduce delinquency on assigned accounts to meet organizational goals
• Facilitate invoice dispute resolution with customers, field teams, and local Customer Relations partners
• Escalate issues and enlist management support when necessary to accelerate the collection process
• Follow established work processes to collaborate effectively with employees at all levels
• Build and maintain strong, cooperative relationships with customers
• Investigate and resolve customer account issues professionally and efficiently

• Prior experience in B2B collections or accounts receivable
• Strong communication and negotiation skills
• Ability to manage multiple accounts and prioritize effectively
  
  Experience handling invoice disputes and payment resolutions
• Detail?oriented with strong problem?solving skills
• Comfortable working in a fast?paced, onsite environment
• Proficient with standard accounting or ERP systems (preferred)

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.