Claims Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment.

If you suspect fraud, please reach out to
* We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
** If you require an accommodation to apply or interview with us due to a disability or special need, please email* ***.
** U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our**.
** If you are based in California, you can read information for California residents* *.
* You’ll report to the
* Senior Director, Customer Relations
* and work onsite from our
*** Santa Ana, CA
*** corporate office headquarters.
*
* What You’ll Do:

**** Who You Are:
*** 5+ years of hands‑on, technical claims experience with strong insurance coverage, liability, and adjudication fundamentals required
* 4+ years of people management experience leading a claims operations team to meet internal and external stakeholder requirements required
* Proven ability to prioritize and manage multiple workflows; strong problem‑solving and organizational skills
* Excellent written and verbal communication; professional interpersonal skills with the presence to lead change
* Strong negotiation and interpersonal influence skills; adept at relationship building and driving alignment with internal and external stakeholders
* Demonstrated ability to plan, delegate, and execute projects to completion, aligned to company OKRs
* Proficient with Microsoft Office and Google Workspace (Docs, Sheets, Slides); comfortable working with metrics and dashboards
* Sound judgment within delegated authority limits; escalates exceptions with clear rationale
* Able to perform the essential functions of the role, with or without reasonable accommodation
* Bachelor’s degree in Business, Risk Management, or a related field preferred (or equivalent experience)
* CPCU, AU, or similar professional designation (completed or in progress) is an asset
** Salary Range:
*** The salary range for this position is $102k-$138k. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
*** Reasons To Join Us:
*** Health Insurance:
All full-time employees are eligible to enroll in Medical,…