Credit and Collections Specialist

Onsite Position - Long Term Contract

Summary

Responsible for managing business-to-business collections activities, ensuring timely payment of outstanding invoices, resolving customer account issues, and supporting overall cash‑flow objectives. Works closely with internal teams and external customers to reduce delinquency, resolve disputes, and maintain strong working relationships.

• Review customer receivables, monitor aging, and coordinate timely payment resolution
• Communicate with internal and external customers to address collection issues and account discrepancies
• Collaborate with the Customer Relations team to complete tasks efficiently and meet departmental timelines
• Reduce delinquency across assigned accounts in alignment with organizational goals
• Facilitate invoice dispute resolution discussions with customers, field personnel, and Customer Relations staff
• Escalate accounts to management when necessary to accelerate the collection process
• Follow established work processes to ensure consistent communication and collaboration across all levels of the organization
• Build and maintain effective, cooperative working relationships with customers
• Investigate and resolve customer issues to ensure accurate account status and timely payment

• Experience in B2B collections, accounts receivable, or customer account management
• Strong understanding of receivables aging, payment terms, and dispute resolution
• Ability to communicate clearly and professionally with internal teams and external customers
• Proven ability to reduce delinquency and manage a portfolio of past‑due accounts
• Skilled in investigating account discrepancies and resolving customer issues
• Comfortable facilitating discussions between customers, field teams, and internal departments
• Ability to elevate issues appropriately and collaborate with management when needed
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• Demonstrated ability to build and maintain cooperative working relationships
• Proficiency with ERP systems, billing platforms or customer portals (preferred)
• High attention to detail and accuracy in account review and documentation
• Ability to work independently and as part of a team in a fast‑paced environment

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to…