Business Analyst

Business Analyst I

The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas:
Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

• Export Specialist – Order Processing & KPI Analysis:
• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
• Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
• Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
• Support month-end reporting related to export order volume, revenue, and performance trends.
• Parts Pricing Management – CE & MX Parts Support:
• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Support the preparation and distribution of pricing change communications to relevant stakeholders.
• Maintain organized records of pricing history, adjustment logs, and approval documentation.
• Assist in reconciling pricing discrepancies and escalating exceptions as needed.
• Contribute to pricing performance reporting and analysis as directed.

• Competency Description
• Organization Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment
• Communication Excellent written and verbal communication skills; professional email correspondence with international customers is essential
• Follow-Up Strong sense of accountability; proactively follows up on open items to drive resolution
• Documentation Meticulous in maintaining accurate, complete, and well-organized records
• Data Analysis Ability to gather, interpret, and present data in meaningful reports and dashboards
• Collaboration Works effectively with cross-functional teams including warehouse, logistics, sales, and finance
• Attention to Detail High accuracy in data entry, order processing, and pricing updates

• Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred

• 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role
• Prior experience in export operations, international customer support, or parts/pricing administration is a plus

• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)
• Experience with ERP systems (SAP, Oracle, or similar) preferred
• Familiarity with order management or freight management platforms is a plus
• Ability to create basic dashboards or reports in Excel or similar tools

• English proficiency required (written communication skills are critical for international customer correspondence)
• Bilingual…