Collections Specialist

Overview

B2B Collections Specialist (Contract, Onsite)

Location:

Santa Ana, CA (Onsite)
•

Employment Type:

Contract

Vaco's client in Santa Ana is seeking an experienced B2B Collections Specialist for an onsite, contract opportunity. This role is ideal for a detail-oriented professional who excels at customer communication, resolving invoice disputes, and reducing delinquent accounts while maintaining strong client relationships.

• Review and manage customer receivables, coordinating timely payment resolution
• Communicate with internal teams and external customers regarding collection issues
• Collaborate with the Customer Relations team to ensure tasks are completed accurately and on time
• Reduce delinquency on assigned accounts to meet organizational goals
• Facilitate invoice dispute resolution with customers, field teams, and local Customer Relations partners
• Escalate issues and enlist management support when necessary to accelerate the collection process
• Follow established work processes to collaborate effectively with employees at all levels
• Build and maintain strong, cooperative relationships with customers
• Investigate and resolve customer account issues professionally and efficiently

• Prior experience in B2B collections or accounts receivable
• Strong communication and negotiation skills
• Ability to manage multiple accounts and prioritize effectively
• Experience handling invoice disputes and payment resolutions
• Detail-oriented with strong problem-solving skills
• Comfortable working in a fast-paced, onsite environment
• Proficient with standard accounting or ERP systems (preferred)

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any applicant or employee for employment on the basis of protected characteristics as required by federal, state, or local law.