Customer Relations Specialist I, PSA (Temp-To-Hire

Collectors is the leading creator of innovative technology that provides value‑added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record‑setting collectibles, all while modernizing and digitizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

We’re looking for a temp‑to‑hire Customer Relations Specialist to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third‑party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.

The Customer Resource Center is embedded in the operations process, working cross‑functionally and cross‑collaboratively with other Operations departments. The ideal candidate is a team player who possesses at least 6 months of strong customer relations skills within a customer service environment. Experience handling customer resolutions, processing and investigating claims, shipping and handling, de‑escalating situations, and excellent communication are required.

You’ll report to the Customer Relations Supervisor and work full‑time onsite 5 days a week from our Santa Ana, CA office from 8 am–4:30 pm.

• Exercise discretion and exhibit sound judgment and decision‑making when engaging with all parties internally and externally.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information by using the department protocols to our customers.
• Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

• High school diploma or equivalent; college degree preferred.
• At least 6 months of relevant customer relations experience.
• Strong problem‑solving skills.
• Excellent communication and listening skills with an empathetic voice and manner.
• Organized, detail‑oriented, and possesses strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce (preferred).
• Keep emotions under control, remain open to ideas, and try new things.

• Computer Use:
  Typing, mouse work, and sitting and looking at a computer for long periods of time.
• Hand Use:
  Regular hand use for various tasks.
• Hearing Requirements:
  Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying:
  Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering:
  Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing:
  Ability to sit or stand for extended periods of time.

Hourly Range: The reasonable estimated hourly rate for this position is $17. Actual compensation varies based on a variety of non‑discriminatory factors, including location, job level, prior experience and skill set.

Candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate the ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e‑mails claiming to be from…