Customer Service Team Lead: Coaching & Escalations
Job in
Santa Ana, Orange County, California, 92725, USA
Listed on 2026-08-29
Listing for:
Optima Tax Relief
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Optima Tax Relief in Santa Ana, CA seeks a Customer Service III Team Lead to guide the CS team, coach staff, and ensure high-quality client interactions. The role reports to the Customer Service Manager and requires onsite presence for onboarding and ongoing leadership.
The ideal candidate will demonstrate strong coaching, time management, and communication skills, with experience supervising others and maintaining excellent service levels in a fast-paced environment.
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