Customer Service Supervisor

Description & Requirements

We are in search of a Customer Service Supervisor to join our growing team. This role will be responsible for guiding the work and development of assigned Customer Service Representatives. This position also provides facilities resolving escalated customer or sales issues.

We are in search of a Customer Service Supervisor to join our growing team. This role will be responsible for guiding the work and development of assigned Customer Service Representatives. This position also provides facilities resolving escalated customer or sales issues.

• Supervise the day-to day workflow of the assigned business area. Ensure timely and accurate customer service is provided to the customer and sales personnel
• Facilitate escalated customer or sales issues through resolution, with the focus being on root cause.
• Develop, maintain, and conduct training for assigned staff, and other Customer Service Representatives as appropriate.
• Using Excel and other data sources, maintaining department scorecard and performance to key metrics.
• Ensure that department needs are met in regard to employment, counseling, performance evaluations, training, motivation, coaching, and discipline of department staff.
• Additional duties or special projects as assigned.

• Bachelor’s degree preferred.
• Minimum of 3 – 5 years of supervisory experience.
• Ability to communicate effectively, both verbally and in writing.
• Excellent interpersonal skills with the ability to provide constructive feedback to both management and staff
• Strong analytical, problem solving, decision making and time management skills, including exposure to root cause analysis.
• Experience with Microsoft Suite as well as (or business intelligence equivalent) reporting.
• Excellent communication a interpersonal abilities.
• Proficiency in accounting software and Microsoft Office Suite (especially Excel).
• Attention to detail and high level of accuracy.
• Experience with EDI and E-Commerce, Salesforce and P21 experience preferred.
• Ability to work under pressure and meet tight deadlines.

The pay range for this role is $70,500- $72,000 per year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations.

In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, food service, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite…