Commercial Banking Specialist; Hybrid

What We Do

Manage all aspects of setting up commercial bank accounts, including establishing new accounts, maintenance, and administration of user access rights and configurations across multiple applications. Provide guidance and information on various products to clients, support system testing activities, and participate in product team initiatives. Adhere to the highest standards of client service while ensuring compliance with all relevant regulations and policies.

• Open new accounts and complete user setup and access change requests for commercial banking clients.
• Ensure timely follow‑up and resolution of all outstanding issues related to commercial account operations.
• Assist with user access and account services audits to maintain security and quality standards.
• Provide support to Relationship Managers assisting commercial clients and prospects with product questions, account maintenance, and service issues.
• Support product teams with initiatives and application implementations.
• Perform other duties assigned by the supervisor as needed.

• High school diploma or equivalent; bachelor’s degree or some college in business, finance, accountancy, or a related field is preferred.
• Typically 2–4 years of related experience in a financial institution or commercial banking role, ideally with new‑accounts experience and familiarity with commercial bank products and services.
• Experience using banking platform systems, preferably with new‑accounts and/or operations background.
• Strong listening, verbal and written communication skills with proven customer‑service abilities.
• Understanding of banking regulations and compliance requirements.
• Inquisitiveness, strong problem‑solving skills, and the ability to work in a multi‑task, high‑volume environment.
• Patience and effective problem‑management techniques to resolve issues.
• Strong organizational skills with the ability to multitask, prioritize, and follow up.
• Proficiency in Microsoft Office (especially Excel) and other relevant software applications.
• Working knowledge of fundamental concepts, practices, and procedures for new‑accounts.
• Understanding of the banking, real‑estate, title‑insurance or related industries is preferred.

Hourly: $23.37 – $31.14 (base pay range for this position at the time of posting).

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.

First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.