Collections Specialist I

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

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Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.

The Collections Specialist I will assist the Collections Manager with collections and preservation of Lendistry’s loan portfolio. Some travel may be required.

We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!

• Works directly with Collections Manager in regards to past due loan payments.
• Assist Collections Manager in collection of loans. Ensuring the collections actions are in compliance with specific program regulations.
• Follows up with clients regarding past due payments, updated information required for modification and executed loan documents.
• Assists in the Preparation of Modification and Servicing Memos.
• Assist in resolving past due loans, including assisting clients with scheduling or processing past due payments.
• Assist with establishing borrowers’ intentions regarding payoff at loan maturity or possible loan renewal/extension.
• Communicate effectively with past due clients to determine eligibility and initiate workout plans
• Communicate effectively with past due clients to negotiate settlement plans and draft agreements
• Assist in preparation of Default Notices and Demand Letters
• Supports the closing department with regards to discrepancies noted in loan documents and approvals.
• Prepare and manage reports.
• Perform other duties as assigned to support the efficient and effective operation of the department and that help to make Lendistry the best place to work!

• High school diploma.
• Strong analytical skills.
• Credit experience preferred.
• Customer service experience required.
• Previous collection experience preferred.
• Detailed oriented and strong organization skills.
• Proficient with Microsoft office.
• Excellent written and oral communication skills.
• Must work effectively with other staff members and work well in a busy environment.
• Demonstrate Assertiveness and confidence.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Birthday Day Off
• 12 Paid Company Holidays
• 401(k) Match
• FSA and HSA
• Paid Life Insurance
• Paid Disability Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development Courses
• In Office Provided Snacks and Drinks
• Gym Facilities (LA & Tustin/CEC Offices)
• In Office Engagement Activities

The US base salary range for this full-time position is $22.00 - $29.00 an hour. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual…