Change Request Underwriter

Job Title

Change Request Underwriter

Operations

Operations Manager – Underwriting

The Change Request Underwriter plays a critical role in managing customer-initiated requests to update key loan information. This position acts as the primary liaison between Home Xpress internal departments and customers, ensuring accurate and timely processing of change requests and disclosures. The ideal candidate will be detail-oriented, responsive, and knowledgeable in mortgage operations practices.

• Monitor and manage the Change Request queue to ensure timely processing.
• Review and analyze change requests for accuracy and completeness.
• Collaborate with Account Executives, Brokers, Disclosure Specialists, Underwriters, and management to fulfill requests.
• Ensure all requests are completed within established Service Level Agreements (SLAs).
• Provide prompt and professional responses to internal and external inquiries.
• Generate and send appropriate disclosure or redisclosure packages based on file status and customer needs.
• Accurately update the system of record with changes, disclosures, and decisions.
• Maintain a strong understanding of Home Xpress loan products and underwriting guidelines.
• Consistently meet daily production and quality performance standards.

• In-depth knowledge of mortgage underwriting and industry regulations, including TRID requirements.
• Strong organizational skills with the ability to manage multiple priorities and clients simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Loan Origination Systems (LOS), CRM platforms, and Microsoft Office Suite.
• Ability to work effectively in a fast-paced, dynamic environment with a high level of professionalism.

• 3–5 years of experience in mortgage operations, preferably in underwriting or a related role.

• This role is based in an office environment and involves regular use of computers and standard office equipment.
• Must be able to move freely within the department and collaborate with other teams as needed.

All your information will be kept confidential according to EEO guidelines.