Senior Mortgage Lending Operations Specialist

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Santa Ana, CA, US

4 days ago Requisition

Salary Range: $24.25 To $30.31 Hourly

Senior Mortgage Lending Operations Specialist opportunity at Orange County’s Federal Credit Union

Why Join Us?

At Orange County’s Federal Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 86 years of trust, $3 billion in assets, and 145,000+ members, we’ve built a reputation for excellence—and we’re just getting started.

Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2024 & 2025 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.

The targeted hourly rate range is $24.25 per hour to $30.31 per hour. Final offer will be determined based on experience, education, training/certifications and specialized skills.

• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
• Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
• Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.
• Recognition & Growth: Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year.

POSITION SUMMARY:

Under general direction, the Senior Mortgage Lending Operations Specialist performs advanced cross-functional support across mortgage lending sales, operations, processing, closing, funding, and related functions. This position serves as a highly skilled, cross-trained resource with subject matter expertise across multiple mortgage lending disciplines, including loan origination support, sales support, pipeline coordination, documentation review, loan closing, and funding activities.

The role is expected to operate with a high degree of independence, sound judgment, and technical expertise while supporting operational excellence, regulatory compliance, service quality, and efficient workflow execution. This position serves as a key resource for associates, leadership, members, and business partners by providing guidance on processes, systems, and mortgage lending requirements. This role serves as a cross-functional subject matter expert across several key mortgage lending areas and is relied upon to provide advanced technical expertise, procedural guidance, support for complex mortgage lending matters, and recommendations that improve operational efficiency, quality, compliance, and member experience.

ESSENTIAL FUNCTIONS:

Cross-Functional Mortgage Lending Support

• Performs advanced support activities across mortgage lending sales, operations, processing support, closing, and funding functions based upon business needs and departmental priorities.
• Serves as a key resource regarding mortgage lending procedures, systems, workflows, documentation requirements, and compliance standards.
• Provides cross-functional support and coverage to ensure continuity of operations and service excellence.
• Assists associates and business partners with complex mortgage lending questions, procedural guidance, and issue resolution.

Loan Origination and Sales Support

• Supports mortgage pipeline management activities, lead tracking, CRM maintenance, and loan status monitoring to ensure service-level expectations and compliance requirements are met.
• Assists…