Client Care Specialist; Temporary

Showing 1 location

Santa Ana, CA 92707, USA

• On-site
• Pay or shift range: $23 USD to $25 USD
  The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
• Full-Time

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

Performs a variety of bank-related functions while providing an exceptional service experience to clients. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Answer incoming calls from clients and branches regarding checking and savings accounts, debit cards, certificates of deposit, and loans. Serve as the point of contact for account maintenance needs for existing and new clients.
• Troubleshoot and resolve client inquiries regarding online banking websites and mobile applications, including maintenance and password support. This may include third-party support for HOA, digital wallet, and other client-facing platforms. When aligned to support clients, troubleshoot and resolve a wide range of complex inquiries regarding account activity.
• Research and resolve client inquiries in a timely manner or route them to the appropriate parties for support and resolution. Complete service request forms when applicable.
• Perform maintenance and provide support to the Bank’s consumer and commercial clients for debit card products.
• Process requests for maintenance and modifications to existing card products and services.
• Ensure the implementation and delivery of card services are completed within agreed-upon time frames and in accordance with policies, procedures, and regulatory requirements.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

• Intermediate knowledge of Electronic Check Clearing House Organization and National Automated Clearing House Association rules.
• Intermediate…