Telesales Manager - Healthcare

Pro Medix® is revolutionizing solutions for patients with chronic conditions. By combining FDA-approved medical devices, AI-powered software, evidence-based care protocols, and live clinical support, Pro Medix® delivers personalized and scalable virtual healthcare. The company’s platform enhances clinical workflows, supports real-time decision-making, and enables earlier interventions, while also simplifying billing, reporting, and reimbursement processes. Pro Medix® is committed to equipping healthcare providers with tools to focus more on delivering quality patient care.

This is a full-time, on-site role based in Irvine, CA, for a Telesales Manager specializing in the healthcare sector. The Telesales Manager will oversee and mentor a team of telesales representatives, develop and implement effective telesales strategies, and meet or exceed sales targets. Responsibilities include analyzing sales data, delivering sales training, managing projects to improve sales processes, and fostering strong communication within the sales team and with healthcare clients.

• Supervise, mentor, and motivate a team of Medical Telesales Executives (outbound and inbound).
• Conduct daily and weekly performance huddles focused on goals, quality, and team motivation.
• Train new hires on scripts, compliance standards, CRM documentation, and program knowledge.
• Provide one-on-one coaching, call feedback, and performance evaluations to support professional growth.
• Foster a positive, patient-centered team culture aligned with Pro Medix Health’s mission and values.

• Manage daily call center operations, ensuring team members meet or exceed KPIs for call volume, conversions, and follow-ups.
• Develop and maintain call scripts, workflows, and objection-handling frameworks.
• Implement call routing strategies and monitor queue performance for efficiency.
• Oversee scheduling, attendance, and coverage to maintain optimal productivity.
• Report daily and weekly performance data to leadership, identifying trends and action plans.
• Collaborate with the Director of Clinical Operations to establish and monitor conversion targets.
• Lead by example by demonstrating effective telesales techniques and patient engagement approaches.
• Identify and address underperformance through data-driven coaching and quality improvement initiatives.
• Review and refine lead management strategies to maximize patient enrollment across RPM, CCM, and CoCM programs.

• Ensure team adherence to CMS
  , HIPAA
  , and Pro Medix Health protocols in all communications.
• Conduct random call audits and documentation reviews to verify accuracy and quality.
• Manage escalation of patient concerns or compliance-related issues to appropriate departments.
• Support periodic internal audits and implement corrective action plans when required.
• Partner with clinical leadership, care coordinators, and provider liaisons to align patient outreach strategies.
• Share call center insights and conversion metrics with provider partners to demonstrate program value.
• Work with IT and CRM teams to improve lead tracking, automation, and reporting functionality.
• Contribute feedback to enhance telehealth workflows and patient experience initiatives.

• Bachelor’s degree in Healthcare Administration, Communications, or related field (or equivalent experience).
• 3+ years of call center leadership or supervisory experience
  , preferably in healthcare telesales or patient outreach.
• Proven record of meeting or exceeding performance metrics and managing sales teams.
• Strong knowledge of Medicare, RPM, CCM, CoCM, and patient engagement processes.
• Excellent communication, coaching, and problem-solving skills.
• Proficiency with CRM systems (Salesforce, Hub Spot, Five9, or similar) and Microsoft Office Suite.
• Ability to lead remotely while maintaining accountability and team cohesion.

• Prior experience in telehealth
  , medical device sales
  , or healthcare enrollment
  .
• Bilingual (Spanish or other languages).
• Knowledge of call center analytics dashboards and quality monitoring tools.

• Leadership & Mentorship – inspires team growth…