Service Desk Support Specialist; TEMP

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship‑based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full‑service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full‑service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

The Service Desk Support Specialist is responsible for providing technical support to users of the company’s network, software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as necessary. The Service Desk Support Specialist ensures the company's systems are operating in a secure and stable manner as directed. The Service Desk Support Specialist performs all duties in accordance with the company’s policies and procedures and all U.S. state and federal laws and regulations wherein the company operates.

• Fields incoming technical incident requests via phone, email, chat, and ticket, resolving upon first contact with the user or escalating to the appropriate group according to established incident management procedures.
• Provides direct support to users for the company’s networks, software, and computer systems.
• Provides step‑by‑step technical instruction and support.
• Troubleshoots and resolves problems within privileged authority and in cooperation with other IT groups.
• Accurately logs issues into the company’s ticketing software to ensure events are properly reported and resolved within established service level guidelines.
• Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with users and/or staff involved.
• Assists in deploying hardware and software updates and other patch management directives.
• Documents procedures, how‑to’s, and common solutions as articles to be included into a knowledgebase system used by IT staff as well as end users.
• Assists in special projects and tasks of a diverse nature for the department under the direction of the Chief Information Officer.
• Participates in Critical Incident Management and Problem Management activities as needed.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety…