IT Support Technician Job Santa Ana area,California USA,IT/Tech

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state‑of‑the‑art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for an IT Support Technician to support us in Orange, CA.

We offer great benefits and everyone has a stake in our success.

Pay Rate: DOE, W2 per hour
Onsite
Contract
First shift
Medical benefits
Paid vacation
Paid holidays

ESSENTIAL FUNCTIONS

Receives and responds to inquiries and requests for technical assistance from end‑users on computer software and hardware, printers, other peripheral equipment, local area networks, various server platform connections and secure dial‑in access; troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems via remote access, on‑site, or by telephone; opens, logs and documents action taken on problem calls in the help desk software.

Installs, configures and upgrades hardware and standard software in accordance with established end‑user profiles; establishes and configures network connectivity for hardware and devices, including terminal session identifications and network printers; removes programs as needed; checks overall software performance and compatibility with other software and operating systems; modifies software parameters and settings; installs and administers print services; backs up and restores corrupted files;

reprints missing batches; creates configuration images for future usage; writes scripts to run backups.

Diagnoses hardware, software and network malfunctions; researches potential solutions; replaces components and performs other maintenance and repair; installs and configures replacement equipment and cables; makes necessary patches; evaluates computer hardware and makes recommendations regarding repair or replacement; requests, coordinates and schedules repair of hardware with outside vendors and documents repairs.

Installs, configures, maintains and supports local and wide area network media and devices, including servers and other devices; installs and configures new devices to the network; converts gateway functions to servers for terminal emulation; maintains and operates several server backup file operations; removes obsolete controllers and gateway equipment.

Interviews end‑users to identify computer hardware or software requirements and needs; researches, analyzes and evaluates computer hardware, software or peripheral equipment; recommends purchases and orders new hardware and software; develops implementation plans for hardware roll‑out and analyzes performance of roll‑outs.

Assists in developing materials and training end‑users on new hardware and software capabilities, uses and functions; develops instructions for use in operating and configuring applications and software.

Tests and evaluates new and potential equipment and applications.

Ensures delivery of excellent customer service through fast and thorough response to requests and probing for information regarding the technical issue, communication, and coordination with other CTS units to resolve technical issues.

Maintains up‑to‑date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.

Contributes to team effort by performing highly detailed work on multiple concurrent tasks under strict deadlines; may coordinate the work of one or more User Support Technician I’s assigned to same or nearby location.

MINIMUM QUALIFICATIONS EDUCATION AND/OR EXPERIENCE REQUIREMENTS

Graduation from high school or G.E.D. equivalent.

EXPERIENCE

Three years of progressively responsible experience supporting end‑users in the use and operation of computer…