ITSM Incident & Problem Manager
Job in
Santa Ana, Orange County, California, 92725, USA
Listed on 2026-07-03
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
IT Support, SRE/Site Reliability, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Responsibilities
The ITSM Incident & Problem Manager will be responsible for managing high‑severity incidents and business‑impacting events, enforcing ITIL‑aligned Incident and Problem Management practices, and overseeing service availability and reliability.
Qualifications- 3–6 years of experience in Incident Management
- Major Incident / Command Center operations
- Production operations or site reliability support
- Proven experience managing high‑severity incidents in 24×7 environments
- Demonstrated ownership of service reliability and operational KPIs
- Strong working knowledge of ITIL / ITSM frameworks
- Deep hands‑on experience with Incident Management, Major Incident workflows, and Problem Management
- Experience enforcing ITSM discipline across distributed technology teams
- Market competitive salary
- Great career growth and development opportunities in a global organization
- Hybrid schedule with 2 in the office per week
- Generous insurance (health, disability, life)
- Paid holidays, time‑off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
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