Application Support Job Santa Ana area,California USA,IT/Tech

Role Overview

Critical business need for the role: To provide production support for PAS
- Prior Authorization System application which is a critical business application as part of the PAS SSMO team. This includes incident management, availability management, problem management, capacity management for PAS and also coordination across multiple applications, data management and with PA Ops team.

Significant contributions of role: Incident management, availability management, problem management, capacity management for PAS and also coordination across multiple applications, data management and with PA Ops team. Monitor correspondence flow to ensure those are in compliance with CMS and do not result in IREs.

Impact to business if not filled: Impact to the NPS scores, potential impact to the Member and agent experiences.

Primary purpose of role: Cost Avoidance.

What Project/Projects will the candidate be working on while on assignment?

PAS
- Prior Authorization System

Team

Part of the PAS SSMO team.

Top 5-10 Responsibilities

Coordination across multiple applications

Monitor Correspondences workflow to ensure those are in compliance with CMS regulations.

Incident Management

Problem Management

Availability Management

Quality Management

Additional Information

All your information will be kept confidential according to EEO guidelines.

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