Operations Analyst

## Operations Analyst Apply locations:
Santa Ana, CAtime type:
Full time posted on:
Posted Yesterday job requisition :
JR104986

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
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* About the Role:

** We’re looking for an Operations Analyst who leads with curiosity and communication. This role sits within our Operations organization, with a primary focus on supporting our Customer Relations teams. The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and has the interpersonal intelligence to understand what stakeholders need and the drive to deliver independently.

You'll report to the Senior Manager, Operations Analytics and work onsite 3+ days a week from our Santa Ana, CA office.
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* What You’ll Do:

*** Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them.
* Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis.
* Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences.
* Support Customer Relations with reporting on call center performance, customer trends, and service quality.
* Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance.
* Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery.
* Train team members on data tools and best practices to build broader analytical self-sufficiency.
** Who You Are:
*** 5+ years in operations or business analytics, with experience spanning both customer-facing and production or supply chain functions.
* Broadly data fluent, comfortable across multiple data sources, tools, and systems.
* Proficient in SQL; experienced with visualization tools such as Lightdash, Tableau, Looker, or similar.
* Stakeholders seek you out because you listen, deliver, and surface the right question, not just the one asked.
* Experience supporting customer service, call center, or CRM-heavy environments.
* Familiar with Salesforce or similar CRM platforms.
* Highly autonomous: you navigate ambiguity, dig in, and deliver without waiting to be directed.
* Advanced proficiency in Google Sheets or Excel; basic familiarity with data modeling concepts.
* BS/MS in a related field, or equivalent experience.

Salary Range:
The salary range for this position is $61,396 - $99,678. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
** Reasons To Join Us:
*** Health Insurance:
All…