Marketplace Trust and Safety Manager

Marketplace Trust And Safety Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

Marketplace is a new organization at Collectors, including PSA Exchange and eBay consignment. We're looking for a Marketplace Trust and Safety Manager who will lead our Trust & Safety function to help maintain a safe, trusted, and high-performing platform for our buyers and sellers. You'll oversee fraud prevention and enforcement programs that ensure fairness, prevent abuse, and improve the overall buyer and seller experience.

This is a high growth potential role, with ownership over a business critical function.

You'll report to the Senior Manager, Marketplace and work from either our Santa Ana, CA or Jersey City, NJ office locations. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time.

This will be discussed further as part of the recruiting process.

• Collaborate with data and business operations team to design a purpose-built fraud identification system, leveraging experience in common fraud patterns and detection best practices
• Conduct in-depth investigations of suspicious activity on our platforms
• Design and execute enforcement actions where necessary, in collaboration with legal, brand protection, and information security teams
• Create standard operating procedures for all repeatable processes to drive increasingly standardized day-to-day execution
• Document everything in high degree of detail for reference in post-enforcement appeals and legal processes
• As case load requires, manage a team of agents to investigate suspicious activity

• 5+ years of experience in marketplace / e-commerce trust & safety with some portion as a primary owner of a trust & safety function
• Highly organized and detail oriented with a strong internal sense of urgency to tackle cases
• Strong analytical and problem-solving skills; comfortable using data to drive decisions.
• Excellent project management, communication, and cross-functional collaboration abilities.
• Passionate about building safe, transparent, and user-first marketplaces.

Salary Range: $110,891 - $180,035. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

• Health Insurance:
  All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits:
  Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan:
  We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation:
  All salaried employees are eligible for flexible time-off
• Holiday Pay:
  All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts:
  Employees receive discounts on select grading services for approved submissions
• Flexible
  
  Hours:
  
  Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment:
  Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Collectors uses e-Verify to validate your ability to work legally in the United States.