Senior Application Support Engineer (CGI OpenGrid OMS

Pay Range

$71.00 - $78.00 per hour (based on experience and internal equity)

Full-time, contract; long-term opportunity

• Health
• Vision
• Dental
• Life Insurance
• 401(k)
• Continuing and On-Demand Education

Must be willing to work onsite in Santa Ana, CA

Sponsorship is NOT AVAILABLE for this role

We are seeking an Outage Management System (OMS) Application Support Engineer to provide hands-on operational, maintenance, and technical support for Southern California Edison’s existing CGI Open Grid Outage Management System (formerly PragmaLINE/PragmaUP).

This is not a Project Manager position. We are looking for a hands-on technical support professional who can maintain, troubleshoot, configure, and support a production OMS environment while partnering closely with business users, operations teams, and IT organizations.

The ideal candidate has direct experience supporting an electrical utility Outage Management System and understands utility outage operations, production support, application maintenance, and operational workflows. Candidates with direct CGI Open Grid experience are strongly preferred; however, candidates with significant hands-on experience supporting another OMS platform within an electrical utility will also be considered.

• Provide production support and serve as a technical subject matter expert for the CGI Open Grid Outage Management System (OMS)
• Support daily operational activities, outage management workflows, and OMS-related business processes
• Troubleshoot production issues, perform root cause analysis, and restore application functionality
• Configure, maintain, test, and support OMS application components and system configurations
• Support database and Windows Server upgrades, including testing, validation, and deployment activities
• Perform SQL queries and data analysis to support utility operations and outage-related requests
• Develop and maintain Python and Shell scripts to automate operational and maintenance activities
• Partner with business users, operations teams, infrastructure teams, and application developers to resolve production issues
• Create and maintain technical documentation, operational procedures, configuration guides, and test plans
• Participate in production releases, system validation, application testing, and change management activities
• Support PST business hours and participate in the team's on-call support rotation

• CGI Open Grid Outage Management System (OMS)
• Electrical utility outage operations
• Production application support and maintenance
• OMS configuration and troubleshooting
• Windows Server administration
• SQL databases
• Python and Shell scripting
• Database and operating system upgrades
  
  Business user support
• Critical utility applications and infrastructure

• Hands-on experience supporting an Outage Management System (OMS) within an electrical utility environment
• Experience providing production support, troubleshooting, maintenance, configuration, and operational support for OMS applications
• Experience supporting CGI Open Grid (formerly PragmaLINE/PragmaUP) is strongly preferred
• Candidates with significant hands-on experience supporting another enterprise OMS platform within an electrical utility will also be considered
• Strong understanding of electrical utility outage management processes and operational workflows
• Experience supporting mission-critical enterprise applications in production environments
• Strong SQL database experience, including querying and data analysis
• Experience with Shell scripting
• Windows Server administration and operational support
• Experience performing application configuration, testing, deployments, and production support
• Strong analytical, troubleshooting, and root cause analysis skills
• Ability to support business users and communicate effectively with technical and operational stakeholders
• Ability to participate in an on-call support rotation