Learning Writer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We are currently looking for a Learning Writer to join our team. As a Learning Writer, you will be responsible for documenting various procedures and creating training materials to educate personnel on those procedures. You will work alongside other Learning Writers, Training Specialists and Operations members at Collectors to learn the best practices of each department and clearly document them for incoming personnel, and other departments.

This role reports to the Learning Manager in Santa Ana, CA and will be based onsite Monday - Friday in the Santa Ana office in CA. This position has the potential to travel as the company grows.

Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.

• Work with a motivated team to document and help standardize processes and create training materials such as Process Manuals, Standard Operating Procedures (SOPs), Work Instructions (WIs), presentation decks, and video modules
• Assist the Learning Writers, Learning Specialists, and Learning Manager in researching and installing new training materials and tools that will enhance our training procedures and provide value to our workers
• Collaborate closely with Subject Matter Experts (SMEs) across many areas of the business to ensure processes are captured correctly, receiving and providing considerable feedback
• Assist with maintaining the Learning Resource Site, the departmental shared drive, and project management boards, keeping them up to date with changes/improvements
• Determine gaps in training material or content that should be filled to ensure safety and productivity among staff members
• Identify future training needs and create a curriculum, with the Learning Manager’s assistance, to facilitate training
• Be creative and design better ways to present information clearly using text, images, audio, and video to ensure better training outcomes in accordance with the company style guide and consistent voice
• Proofread, format, and edit new and existing documents and presentations

• B.S. or B.A. preferred; 1 or 2 years of experience in documenting processes preferred
• Excellent listener and communicator, good interpersonal skills, adaptable, conflict resolution, and maintains an open mind
• Exce…