EV Charging Technical Support Specialist

WHO WE ARE

Our state-of-the-art modular EV chargers are designed to not only meet but exceed the

• Company parties
• Dental insurance
• Health insurance
• Paid time off

Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each client’s needs. We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible.

We are committed to being industry leaders by reliably delivering customized, customer-centric solutions. We endeavor to deliver unparalleled customer service by swiftly providing optimal solutions tailored to individual client needs.

As an EV Charger Technical Support Specialist, you are a subject matter expert with all things EV charging. You know how to diagnose and repair DC electric vehicle chargers. You will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. You will troubleshoot issues, offer solutions, and ensure customer satisfaction.

This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast-paced environment. You will cover a range of issues with a timely response, preparing equipment, tools, parts, and scope of work for resolving field issues.

• Provide prompt and courteous technical support to customers via written and verbal communication. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.
• Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.
• Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality.
• Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes.
• Collaborate with cross-functional teams, including engineering, product management, and sales, to elevate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements.
• Work independently and meet deadlines
• Willingness to travel domestically.
• Other duties as assigned.

• Bachelor’s degree in electrical engineering, computer engineering, power electronics or related field preferred but not required. (Recent graduates highly encouraged to apply)
• Strong understanding of hardware and PCB functionality.
• Hands-on experience with low voltage components i.e. 12v/24v power supplies, breadboards, CM Boards, x86s, RAM, SSD Cards.
• Proven experience in technical support or field service, preferably in the electric vehicle industry.
• Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and root cause analysis.
• Proficiency in using diagnostic tools for troubleshooting electronic devices, networking, software and hardware.
• Basic knowledge of Linux OS and networks.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical…