Business Analyst; Export & Parts Pricing Support

Title:

Business Analyst (Export & Parts Pricing Support)

Client:
Global leader in Technology/ Electronics

Duration: 12 months contract with HIGH chance for extension or direct employment

Work Location:

Santa Ana, CA 92707 (Fully onsite)

Pay rate: $29-32.29/hr w2 + Benefits

• 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role is required
• MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, data formatting) is required
• Bachelor's degree highly preferred
• Bilingual (English/Korean) highly preferred

The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas:
Parts Pricing Management and Export Order Management, 70/30 split.

• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Support the preparation and distribution of pricing change communications to relevant stakeholders.
• Maintain organized records of pricing history, adjustment logs, and approval documentation.
• Assist in reconciling pricing discrepancies and escalating exceptions as needed.
• Contribute to pricing performance reporting and analysis as directed.

• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on‑time shipments.
• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
• Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
• Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
• Support month-end reporting related to export order volume, revenue, and performance trends.

• Education:
  
  Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred
• Experience:
  
  1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role
• Prior experience in export operations, international customer support, or parts/pricing administration is a plus

• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)
• Experience with ERP systems (SAP, Oracle, or similar) preferred
• Familiarity with order management or freight management platforms is a plus
• Ability to create basic dashboards or reports in Excel or similar tools

• English proficiency required (written communication skills are critical for international customer correspondence)
• Bilingual (English/Korean) is a plus given subsidiary interactions

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