Sales Program Manager

Country

United States of America

California

Santa Ana

Fasteners

Cherry

Sales

On-Site

Full Time

24174

The Sales Program Manager serves as the primary commercial and operational liaison for assigned customer accounts and strategic programs. This position is responsible for customer forecasting, account management, order execution, pricing oversight, delivery performance, and issue resolution while ensuring alignment between customer requirements and internal operational capabilities.

The Sales Program Manager acts as the primary customer communication contact and works cross-functionally with Operations, Planning, Supply Chain, Quality, Engineering, Finance, and Customer Service to support customer satisfaction, on-time delivery, revenue growth, and profitability. The role is responsible for managing customer programs from forecast through shipment while proactively identifying risks, resolving issues, and leading communication across the organization. The position also plays a key role in the Sales, Inventory & Operations Planning (SIOP) process to ensure customer demand is aligned with production capacity and business objectives.

The responsibilities are aligned with existing account management duties documented within customer account management functions.

• Serve as the primary point of contact for assigned customers.
• Develop and maintain strong customer relationships through proactive communication and responsiveness.
• Lead customer business reviews, open order reviews, forecast discussions, and escalation meetings.
• Communicate customer requirements, priorities, and concerns throughout the organization.
• Ensure customers receive timely and accurate updates regarding orders, deliveries, quality issues, and program status.

• Manage customer forecasts and demand requirements.
• Analyze forecast trends, backlog, bookings, shipments, and revenue projections.
• Participate in and support the Sales, Inventory & Operations Planning (SIOP) process.
• Collaborate with Operations and Supply Chain to align customer demand with available capacity and material supply.
• Identify forecast variances and implement corrective actions to improve planning accuracy.
• Communicate demand risks and opportunities to leadership teams.

• Oversee customer orders from receipt through shipment and invoicing.
• Coordinate order priorities, schedule changes, expedites, and delivery commitments.
• Monitor open orders and backlog to ensure customer requirements are met.
• Lead cross-functional reviews to resolve constraints affecting customer deliveries.
• Drive accountability for customer commitments and program milestones.

• Review pricing for accuracy, profitability, contractual compliance, and market competitiveness.
• Support quotation development, contract reviews, and customer negotiations.
• Coordinate internal approval processes for pricing and commercial agreements.
• Monitor customer pricing agreements and ensure ERP system accuracy.
• Evaluate market conditions and recommend pricing strategies that support business objectives.

• Partner with Operations, Planning, Quality, Engineering, Purchasing, and Logistics to meet customer commitments.
• Coordinate actions required to support production schedules and customer delivery requirements.
• Facilitate communication between customers and internal stakeholders regarding program performance.
• Support continuous improvement efforts that improve customer satisfaction and operational performance.

• Lead customer communications regarding quality concerns, corrective actions, and containment activities.
• Coordinate investigations related to nonconformances, returns, RMAs, and customer complaints.
• Partner with Quality and Operations teams to ensure timely issue resolution.
• Track corrective actions and communicate status updates to customers.
• Drive root cause resolution and continuous improvement initiatives.

• Monitor and report key account and program performance metrics.
• Prepare monthly, quarterly, and annual customer performance reviews.
• Evaluate customer scorecards and identify improvement opportunities.
• Provide leadership with risk assessments, forecast updates, and business performance…