Senior Project Manager

Boston Retail Solutions - Job Description

Title:

Senior Project Manager (Big Wraos)

Location:

In-person, Hybrid or Remote

Reports to:

Senior Account Manager (Big Wraps)

The Senior Project Manager is responsible for the end-to-end coordination and execution of all HCO FXO projects. This role ensures projects are managed efficiently, delivered on time, and completed within established profitability targets. Key responsibilities include overseeing project logistics, coordinating closely with Fed Ex, and providing operational support as needed. The Senior Project Manager is also responsible for training, mentoring, and developing the project team to ensure adherence to best practices while consistently delivering a high level of customer service.

• Metric performance for Fed Ex
• Metric performance for Big Wrap

• Schedule projects following hco guidelines ensuring timely completion of all projects.
• Manage scheduling calendar and prioritize tasks, communicate deliverables ensuring each project stays on target with budgets and deadlines regularly communicating on the status of projects, escalating issues as needed
• Work closely with vendors and subcontractors to ensure projects are scheduled and updated as per hco processes
• Provide excellent customer service via e-mail and telephone in a timely and courteous manner, Reduce client concerns by being a proactive problem solver and facilitator
• Ensure timely and successful delivery of solutions and products according to customer needs and objectives
• Prepare accurate estimates and quotations aligned with client requirements while maintaining profit margins.
• Create Sales orders and/or PO’s for customers and vendors as needed
• Receive PO’s from Vendors as needed.
• Train and develop Project Managers and Project Coordinators in all aspects of project management with focus on organizational process improvement initiatives
• Work closely with internal support departments including print and field operations to ensure project readiness.
• Maintain accurate and complete records using computer filing systems and programs such as G-Suite, BRIX and Netsuite to align with linear workflow
• Upload photos, drawings and documents to the online job calendar.
• Ensure all projects for HCO are being invoiced accordingly and timely to project completion
• Coordinate artwork requests and facilitate approval process with clients.
• Communicate and collaborate with accounting department request to review contracts, COI’s, invoices and issue PO’s
• All administrative duties to support the HCO team.
• Protect and secure all company assets on a daily basis.
• Assist Senior Account manager with project management tasks as needed.

• 3+ years of demonstrated experience working in the graphic, print, retail construction or commercial construction industries is required.
• A degree in business, project management, building construction technology or similar fields are preferred.
• Ability to efficiently operate current software programs.
• Strong attention to detail with a customer service mindset.
• Strong understanding of company workflow, operations, or procedures relevant.
• Strong understanding and knowledge of graphic installation and materials.
• Strong communication skills, professional and collaborative attitude, ability to manage changes or issues that arise on the field.
• Excellent communication skills, both verbal and written that can communicate with customers professionally over the phone, through email and in-person when needed.
• Highly organized with strong attention to detail with ability to manage multiple projects at the time with urgent deadlines and flexible priorities.
• Ability to trouble shoot and solve issues that arise within the project workflow.
• Accountable for results and demonstrates sound judgment under pressure.
• Shows a proactive, flexible and solutions-oriented mindset.
• Ability to take instruction and use pre-established guidelines to perform functions of the job.
• Must be able to adapt to the ever-changing and fast paced environment.
• Consistent punctuality.
• Ability to take instruction and use pre-established guidelines to perform functions of the job as…