Assistant CEO, External Operations

OCERS offers a competitive benefits package, a defined benefit pension plan that has reciprocity with the Public Employees Retirement System (PERS), and a deferred compensation 457 plan. OCERS offers up to an annual $10,000 Educational and Professional Reimbursement, a $4,500 taxable optional benefit plan, annual leave, and a flexible/hybrid work schedule.

The Orange County Employees Retirement System (OCERS) invites you to join our team! We are now accepting online applications to fill the position of Assistant CEO, External Operations.

Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost‑of‑living benefits to retirees of the County of Orange and certain County districts. Serving approximately 55,000 members, OCERS is governed by a ten‑member Board of Retirement that is responsible for managing a $28 billion dollar fund.

For more information about OCERS, please .

OCERS' mission is to provide secure retirement and disability benefits with the highest standards of excellence.

OCERS' vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.

• Open and Transparent
• Commitment to Superior Service
• Engaged and Dedicated Workforce
• Reliable and Accurate
• Secure and Sustainable

The Assistant CEO, External Operations is an at‑will senior executive leadership position reporting directly to the Deputy CEO. This role oversees OCERS External Operations, including the Member Services and Disability departments. The primary responsibility of this position is to ensure the accurate collection and retention of employment data and related contributions from thirteen participating plan employers and the timely and accurate payment of retirement and disability benefits to our members.

OCERS senior executives are expected to uphold the values of accountability, member and participating employer focus, and system efficiency. They are responsible for administering the Board of Retirement's policies and regulations in accordance with the County Employees Retirement Law of 1937. Additionally, they provide effective and ethical leadership to the OCERS management team and professional staff and are accountable for developing strategies and goals that support OCERS' mission and key business objectives.

• Guide the strategic direction of OCERS External Operations. Provide strategic, technical, and operational leadership while also leveraging modern technologies to achieve the goals and objectives outlined in OCERS’ Strategic and Business Plan, with the support of the senior executive team.
• Build and nurture a positive work environment and foster a culture of collaboration, accountability and continuous improvement. Boost employee morale, maximize performance, and consistently deliver the highest level of internal and external customer service.
• Champion innovation, process improvement, data‑driven decision‑making and modernizing workflows through automation, AI and other digital tools.
• Provide policy analysis and recommendations on all aspects of OCERS operations. Propose policy revisions and develop changes in organization, staffing, workflows, and management to enhance the effectiveness and efficiency of OCERS.
• Develop administrative policy recommendations relating to all facets of public pension plan administration to improve member services and to achieve business efficiencies.
• Monitor and evaluate changes in legislative or regulatory requirements and develop and oversee procedures to ensure compliance while identifying opportunities that may benefit OCERS.
• Monitor the pension industry to implement best practices and lead the organization’s continuous improvement initiative, capturing and identifying new strategies, technologies, and trends.
• Oversee the enterprise‑wide framework for operational and customer service performance at OCERS, ensuring accountability, improvement, and transparency. Establish best‑in‑class performance measures and assume…